Your questions, answered
Welcome to the Ffibr Cyf Frequently Asked Questions page! We're here to provide clear and concise answers to your most common queries about our fibre broadband services in Wales. Discover how we're committed to upgrading internet connections, offering great value, and providing excellent customer service. Explore what we have to offer and how Ffibr Cyf can contribute to your home's success with faster, more reliable internet.
Frequently asked questions
At Ffibr Cyf, we understand you might have questions before making the switch to a faster, more reliable broadband connection. We've gathered some of the most important topics to help you understand our service, what makes us different, and what to expect when you join the Ffibr Cyf family in Wales.
How can I check if Ffibr Cyf broadband is available in my area?
If you're in Wales and want faster internet, the simplest way to find out if Ffibr Cyf can help is to check the fibre broadband checker at https://www.openreach.com/fibre-checker. This will let you know if we can connect you to the fastest available broadband to your home.
What makes Ffibr Cyf stand out from other internet providers?
Ffibr Cyf is a dedicated Welsh communications provider, bringing the fastest available broadband directly to your home. We are committed to offering great value for money, backed by excellent customer service, and a deep understanding of the local community's needs, truly setting us apart.
Do I need to inform my current provider when switching to Ffibr Cyf?
No, you generally don't need to. Ffibr Cyf handles the transfer process for you. We will communicate with your previous provider on your behalf, making the transition to your new, faster broadband connection as smooth and worry-free as possible. We’ll keep you informed every step of the way, ensuring minimal disruption.
What is the installation process like after I sign up?
After you decide to go with Ffibr Cyf, we take care of the entire process for getting your new internet installed and up and running. We will arrange everything necessary and will inform you of the exact switch date, ensuring you're online with minimal fuss.
Ready for faster internet?
We hope these answers have clarified how Ffibr Cyf can bring a superior broadband experience to your Welsh home. If you have more questions or are ready to make the switch, we're here to help you get started with reliable and high-speed internet.