Your privacy, our priority

At Ffibr Cyf, we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services and website. Your trust is paramount, and we're committed to transparency and security in every interaction.

Our privacy pledge

This Privacy Policy explains how Ffibr Cyf ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website Ffibr.com, purchase our fibre broadband services online, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. Last updated: 21 January 2026.

Data we gather

We may collect and process various categories of personal information to provide our services effectively:

Information you provide directly:

  • Full name
  • Billing and installation address
  • Email address
  • Phone number
  • Payment and billing information (processed securely by third-party payment providers)
  • Account login credentials
  • Communications with us (emails, chat messages, support tickets)

Information collected automatically:

When you use our website, we may automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

Information from third parties:

We may receive information from:

  • Payment processors
  • Credit reference agencies (where permitted by law)
  • Network and installation partners

How your data serves you

We use your personal information primarily to deliver and improve our fibre broadband services:

  • Provide, activate, and manage fibre broadband services
  • Process orders, payments, and installations
  • Verify identity and prevent fraud
  • Communicate service updates, outages, and account notices
  • Provide customer support
  • Improve our website, services, and user experience
  • Comply with legal and regulatory obligations

Legal bases for processing:

Depending on your location, we process personal data under the following legal bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate business interests
  • Your consent (where required)

Cookies, sharing & secure storage

Cookies and tracking technologies:

We use cookies and similar technologies to enhance your experience:

  • Enable core website functionality
  • Analyse website traffic and usage
  • Remember preferences

You can control or disable cookies through your browser settings. Some website features may not function properly without cookies.

Sharing your information:

We may share your information with trusted partners to facilitate our services, but we do not sell your personal information to third parties. Partners include:

  • Installation and network partners
  • Payment processing providers
  • IT, hosting, and analytics service providers
  • Regulatory authorities or law enforcement when required by law

Data retention:

We retain personal information only for as long as necessary to provide our services, meet legal, regulatory, and accounting requirements, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymised.

Protecting your information & your rights

Data security:

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse, alteration or disclosure. Despite these measures, no online system is completely secure, and we cannot guarantee absolute security.

Your rights:

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

Staying in touch & external links

Marketing communications:

You may receive marketing communications from us if you have opted in or where permitted by law. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Third-party links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to this privacy policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Get in touch about your data

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us:

Ffibr Cyf
Email: support@Ffibr.com